Modern CRM systems document all interactions with your customers. For example, the CRM suite tracks every live chat, email, in-person conversation, text message, and phone call you have with. Telaura Suite 7.0 is a readily-integrated telco B/OSS package that provides a 360-degree customer view and allows offering specialized campaigns and employing unique strategies.
ISTANBUL–(BUSINESS WIRE)–Etiya, the leading Independent Software Vendor of Catalog-Driven BSS/OSS systems, Telco and Social CRM, and Big Data Analytics products, announced today the release of the 6.0 version of its award-winning showcase product Telaura Suite. The Telaura Suite 6.0 release adds Configure Price Quote (CPQ) and Smart Marketing Management (SMM) features focused for retail and corporate markets for Communications and Digital Service Providers. The 6.0 version is deployable “on cloud, on hybrid-cloud, and on-premise”.
Telaura Suite 6.0 with CPQ functionality enables personalization, self-service, and self-care of complex CSP offers. The CPQ integration into the BSS/OSS platforms enables Communications and Digital Service Providers to ensure its end-customers an enriched brand experience.
With advanced features including Product Configurator, Pricing Engine, Quoting System, Proposal and Action Management, Contract & Order Management, Rule/Event-Based Recommendation Engine, Scenario-Flow Editor, Telaura Suite 6.0 increases cross-sell and up-sell opportunities through personalized offers. Release 6.0 provides CSPs with a 360-degree view of the customers, products, and network resources. The identification of the right customer profiles and their management are done through specialized components that result in actions to offer the right customer, the right product, to the right time, through the right channel. Etiya’s Telaura Suite 6.0 provides a smart marketing system that ensures customers’ satisfaction, positive and consistent user experience, and brand loyalty to increase ARPU and operational agility.
According to Gartner, “We continue to see a lot of tactical buying around areas such as social, campaign management, analytics and MRM, we are also seeing areas of focused integration among executional, operational and analytical processes. Key areas of interest in integrated marketing include integrating multichannel (offline and online) campaigns, planning and managing the marketing mix across all media and channels, integration between planning and budgeting with campaign management, integrating sales and marketing (lead management), integration of creative planning and marketing fulfillment with asset management, and MPM.”1
“It’s about agility, it’s about efficiency and time-to-market,” Chun-Ling Woon (CEO, Etiya International) said. “CSPs can get products out faster because CSPs are not designing the offer, the customers are. CSPs become a warehouse for customers to come in and choose what they want.”
Telaura Crm Suite Software
Etiya is the only Independent Software Vendor with a comprehensive Business/Operations Support System (B/OSS) bridging Telco CRM, Catalog-Driven Order Management, Social CRM, and Big Data Analytics. Etiya exclusively focuses on providing Communications and Digital Service Providers with innovative, agile products and a rapid implementation within 90 days. With its award-winning, TM Forum-certified products and its end-to-end implementation capabilities from consultancy to managed service, Etiya provides the most complete offer in the market. For more information about Etiya, please visit www.etiya.com.
1 Gartner, Magic Quadrant for Integrated Marketing Management, October 27, 2014 E13009 datasheet pdf.
ISTANBUL–(BUSINESS WIRE)–Etiya, the leading Independent Software Vendor providing Telco CRM, Catalog-Driven B/OSS, Social CRM and Big Data Analytics, today announced its successful BSS/OSS deployment at Naxtel (Azerbaijan) and its partnership with i2i Systems.
Etiya’s products have been successfully implemented and proven in Tier-1 carriers and large incumbent communication service providers. At Naxtel, Etiya’s expertise and deep telco knowledge enabled a rapid deployment within 30 days. This deployment consisted of an end-to-end integration of Etiya’s Telaura Suite and i2i’s Charging and Billing Solution for Omni-Channel Commercial Service and Integrated Revenues & Customer Management.
Naxtel’s CEO Elçin Abbasov stated, “After comparing and evaluating BSS/OSS product offers, we decided on an innovative catalog-driven solution. It”s a great accomplishment that the project was deployed within one month; this shows that we made the right decision”. He added that Etiya’s rapid deployment was vital for Naxtel to connect with customers fast and easily.
“We are very excited about the collaboration of i2i and Etiya. Now we are able to offer an even broader BSS/OSS product portfolio”, Etiya’s CEO Aslan Doğan highlighted, “The current market requires agility and we showed that we are able to satisfy telco business requirements in record time. Our joint project for Naxtel is a win-win-win case for Etiya, i2i and Naxtel – its success shows that it has been a great start into a fruitful and solid partnership.”
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Etiya is the leading Independent Software Vendor providing comprehensive Telco CRM, Catalog-Driven B/OSS, Social CRM, and Big Data Analytics to CSPs & DSPs. With its award-winning innovative products, rapid deployments, and end-to-end implementation capabilities, Etiya provides the most complete offer in the market. Etiya is a nominee for TM Forum’s Outstanding Contribution to Enabling Improved Business Agility Award 2016 and winner of the Excellence Award for Customer Centricity 2015. More information: www.etiya.com.
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About i2i Systems
i2i Systems is an international information technologies company that creates innovative ideas, transforms them into integration and provides best quality solutions with its highly experienced team in the Telecommunications industry. i2i offers a variety of services in the OSS/BSS domains and delivers System Integration projects across the whole IT Telecom domain. More information: www.i2i-systems.com.